IT Support Engineer

at  Arcus FM

Overview:
We are currently recruiting for an experienced IT Support Engineer, to join us on a permanent basis at our Upminster office with some travel to other sites as and when required.
You’ll be the first point of contact for all IT related incidents and service requests, providing 1st and 2nd line support for all remote and office-based colleagues. You’ll ensure all IT deliverables and timescales are met, ensuring you achieve a high standard of customer satisfaction whilst providing excellent end user experience.
About the Job:
You’ll take on shared responsibility for the IT ticketing system, monitoring, and responding to all IT service requests whether that’s via the ticketing system, email, or phone queries. Whilst ensuring the requests not received via the ticketing system are properly logged and managed through to resolution, either directly or via engagement of the relevant escalation points. You’ll carry out fault analysis and implement any temporary or permanent fixes ensuring normal service is ensued as soon as possible. You’ll support with configuring, administering, and troubleshooting problems with mobile phones, tablets, and other mobile devices as well as Windows end user devices and Windows Severs. You’ll participate in deployment and upgrades of system software, user software and devices as and when required. You will also be providing support for Mitel VOIP phone system and managing security upgrades and anti-virus across the desktop estate. We currently have a number of exciting IT projects in flight which the successful candidate will have the opportunity to be involved in.
It’ll be challenging working within a fast-paced environment with constant conflicting priorities and demanding workload, but with your ability to communicate efficiently, multi-tasking and prioritising it’ll be second nature to you. As this role will be ‘no two days the same’ you’ll get to pick up different skills and experiences constantly which will help you progress further within this role.
To be successful you will have::
Ideally, you will have experience working within a similar 1st/2nd line support role with exposure to Office 365, VOIP telephony, end-user support and Windows operating systems, exposure to Microsoft Azure/Cloud services is also desirable. You will have excellent customer service skills, with a passion to deliver an outstanding service within an IT role and have exceptional communication skills, as you’ll be communicating via multiple channels be it, email, phone, Microsoft Teams or in person.
You’ll be friendly, enthusiastic with a positive can-do attitude, going the ‘extra-mile’ and be an innovative smart worker finding ways to solve problems and do things efficiently and more effectively. You’ll have strong administration and organisation skills as you’ll be keeping tickets, documentation and records up to date. For the right candidate there are ample career progression routes within the business.
You’ll be working 40 hours Monday to Friday, as well as providing out-of-hours cover and rostered on the on-call rota.

Please refer the Job description for details