IT Support Engineer
at Banham
London SW18, England, United Kingdom -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Nov, 2024 | GBP 500 Weekly | 15 Aug, 2024 | N/A | Active Directory,Customer Service,Support Documentation,Laptops,It | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
Due to internal promotion we are seeking an IT Support Engineer to join our IT Support team. You will be responsible for providing onsite and remote 1st line IT support. Working closely across the wider Banham Group to manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved. Our ideal candidate will have experience in customer service, problem solving, troubleshooting and have great communication and teamwork skills.
Responsibilities:
- Provide onsite and remote 1st line IT support
- Manage tickets via the Support desk logging system and ensuring SLAs and KPIs are achieved.
- Maintain a high degree of customer service for all support queries
- Troubleshoot various IT issues such as Office 365 applications, Laptops, Desktops, Mobile Phones, Printers and Networking.
- Configure and deploy desktops, laptops, and mobile phones.
- Administer User Accounts on Active Directory, Microsoft 365 admin, Exchange, One Drive, MS Teams and Business applications
- Escalate issues to Third Party vendor or Internal IT Tech teams
- Publish and Maintain support documentatio
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
IT
Graduate
Proficient
1
London SW18, United Kingdom
