IT Support Engineer

at  BrightLocal Ltd

This is an exciting opportunity for an IT Support Engineer to develop their career within a highly successful, growing tech company, working from our Brighton office.
Ideal candidate will be self motivated and work on assigned tasks as well as actively engage with the rest of the company to help where needed and possible. In Brightlocal people and culture are a priority , someone who enjoys working with people as much as with technology will thrive.

JOB REQUIREMENTS

• Strong knowledge of Windows and Mac operating systems
• Administration of Google Workspace
• Remote device management
• Asset Management
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to multitask and manage time effectively
• Willingness to learn and adapt to new technologies and tools.
  Good to have

Familiarity with VPN management and IT security best practices

• Experience supporting Linux users and a basic understanding of Linux based operating systems
• Network troubleshooting

• Provide technical support to employees, addressing hardware, software, and network issues

• Troubleshoot and resolve IT issues in a timely and effective manner, ensuring minimal disruption to business operations

• Maintain and update IT inventory, including hardware, software, and licenses
• Collaborate with other IT team members and external vendors to manage system installations, upgrades, and maintenance
• Source and provision laptops and other hardware for employees as required
• Manage software onboarding/offboarding processes and provide software installation and support
• Ensure team adherence to IT policies, including anti-virus, firewall, OS updates, and password protection
• Oversee office IT and network management, including printers, conferencing hardware, and room booking software
• Provide laptop support and perform minor hardware repairs
• Manage VPN access and accounts, ensuring compliance with company policies
• Extend IT policies and support to international offices
• Maintain accurate documentation of IT systems, procedures, and troubleshooting steps.
• Due to the nature of responsibilities the person would be required to work from Brighton office, though occasional remote work is an option.