IT Support Engineer

at  Crystaline Technologies LTD

JOB SUMMARY

We need a technical executive to be a key interface in technology integrations and API discussions with partners and clients to ensure seamless integrations on both ends, and provide first line support.

• Minimum Qualification : Degree
• Experience Level : Mid level
• Experience Length : 3 years

REQUIREMENTS:

• College degree or above, computer and related majors, more than 3 years of desktop operation and maintenance experience
• Proficient in MacOS, Windows and Ubuntu systems, able to independently install and troubleshoot, know basic Linux commands and Mac terminal commands, and can perform command line debugging.
• Experience integrating into and/or building REST or SOAP API’s.
• Technical skills in Flutter, GitHub, PHP and Java an added advantage.
• Familiar with mainstream corporate email or platform management and configuration, such as Office365, Exchange , G-suite etc., and can assist users in troubleshooting problems
• Have a basic understanding of enterprise security, be familiar with or have participated in security training, have your own opinions on computer security prevention, and have experience in using and configuring MDM terminal security software. Internet Security Software experience is a plus
• Able to establish FAQ or guides according to the situation to assist employees to complete operations quickly.
• Able to withstand greater work pressure, have a good sense of service, and be results and action oriented.
• Strong communication skills, good at teamwork, active thinking and learning
  We are advocates of work-life balance and offer a 3 day per week remote working option.
  If you’re passionate about IT and want to make a meaningful impact in the fintech and consumer technology space, we’d love to hear from you!
  Please submit your resume and a cover letter outlining your qualifications and why you’re interested in joining our team by Friday 12th July. In the Subject, please indicate your country and the title of the position you are applying for

ABOUT:

• Crystaline Technologies LTD is a pre-seed dynamic IT software company in its startup phase that develops key mass-market and business solutions to drive bottom line growth in its chosen markets and industries.At Crystaline, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future Crystaliners who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

• Provide daily IT face to face and remote support, conference support, and solve computer installation, configuration, upgrade and other issues for global end users.
• Responsible for regular support such as printers, video conferencing, and network troubleshooting.
• Ensures that operational delivery targets of the Mobile Money technology stack are met
• Ensures availability and reliability of systems;
• Responsible for employee account permission management.
• Assist the security team to implement anti-virus software deployment and security incident assistance.
• Perform admin functions on the Administrative Interfaces of our Business Software Systems.
• Supports partners integrating into our API’s
• Complete other tasks assigned by superiors and make good work reports.