IT Support Engineer

at  Digital Waffle

MSP

• Microsoft
• Azure Active Directory
  We’re seeking a talented IT Support Engineer to join our dynamic team. This role offers a unique opportunity to contribute to the smooth operation of IT infrastructure while providing exceptional support to clients.

ESSENTIAL SKILLS:

• In-depth knowledge of Microsoft technologies, including Windows Server, Office 365, and Active Directory.
• Proven experience in managing and supporting server, network, and virtualisation infrastructure.
• Strong analytical and problem-solving abilities with a keen eye for detail.
• Excellent communication and interpersonal skills to effectively interact with both technical and non-technical stakeholders.
• A customer-centric approach with a focus on delivering exceptional service.

DESIRABLE SKILLS:

• Cloud certifications (Azure, Microsoft 365)
• Proficiency in scripting languages (PowerShell)
• ITIL Foundation certification
  This role is perfect for the right candidate to dive into head first and progress professionally from day one - this client is looking to take this candidate in for the long haul and push for internal promotion!
  Please note that this role does not offer sponsorship and is not accepting candidates that are residing outside of the UK

KEY RESPONSIBILITIES:

• Deliver comprehensive technical support across a diverse range of hardware and software solutions, including Microsoft Windows, Apple OS, Office 365, and Active Directory.
• Manage and maintain critical IT infrastructure components such as servers, storage, and networking equipment to ensure optimal system performance and reliability.
• Troubleshoot and resolve complex technical issues with a focus on identifying root causes and implementing effective solutions.
• Mentor and develop junior team members, fostering a culture of knowledge sharing and continuous improvement.
• Contribute to the ongoing enhancement of IT systems and processes through proactive problem-solving and process optimisation.