IT Support Engineer

at  DP World

P&O Ferries are recruiting for an IT Support Engineer to join our IT team based at our office in Dover.
P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.
A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.
The IT Support Engineer will be responsible for providing both 1st line, and 2nd line technical support and troubleshooting assistance to our clients at various locations. This position requires extensive travel and the ability to work independently in diverse environments. The ideal candidate will have strong expertise in network infrastructure, including cabling and configuration, as well as Intune packaging, and Checkpoint Harmony, with a focus on delivering high-quality support services to our clients. Additionally, the candidate must have the ability to travel at short notice to multiple sites across the business.
Please note that this role involves shift work between 06:00 – 20:00 Monday-Friday and alternated call out cover over the weekends.

KEY SKILLS:

• 3-5 years of experience in IT support, with a focus on both 1st line and 2nd line support.
• Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
• Certifications such as CompTIA Network+, Security+, Microsoft Certified: Intune and Azure, or Checkpoint Certified Security Administrator (CCSA) are advantageous
• Good interpersonal skills
• Customer-focused mindset with a commitment to delivering high-quality support services
• Full UK Driving Licence
  At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.
  When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pand

• Provide 1st line support by handling service desk phone calls, logging incidents, and performing initial troubleshooting.
• Escalate unresolved issues to other IT support teams and provide advanced technical assistance as needed.
• Diagnose and resolve complex hardware and software issues related to desktops, laptops, printers, mobile devices, and network infrastructure.
• Configure, deploy, and manage Intune packaging and deployment solutions for client environments.
• Implement and maintain network infrastructure solutions, including network cabling, routers, switches, firewalls, and VPNs.
• Perform network configuration tasks, such as VLAN setup, IP addressing, and routing protocols.
• Perform security assessments and audits, identify vulnerabilities, and implement solutions to mitigate security risks.
• Collaborate with clients and internal teams to design and implement network infrastructure upgrades and enhancements.
• Provide training and guidance to clients on IT systems, applications, and best practices.
• Document all support activities, solutions, and resolutions in the ticketing system.