IT Support Engineer - General Support

at  Severfield Group

Career Level & Career Path: B - Business Delivery
Severfield is the market leader in structural steel, recognised for its iconic structures and engineering excellence. Involved in the UK’s highest profile building projects, we have the design and engineering capabilities to deliver the UK’s largest, most complex projects.
Acting on behalf of our clients, our project portfolio includes varied sports stadia, innovative bridges, national infrastructure, as well as shaping city skylines across the UK and further afield.
A rare and exciting opportunity has become available for an IT Support Engineer to join our team in York, North Yorkshire.
We are seeking an experienced IT Support Engineer to join our dynamic Group IT Support Team. The successful candidate will be based in our York office, serving as the primary point of contact for local IT issues while collaborating with the broader IT Support Team to address challenges across various sites. This role requires self-management and prioritization skills, as well as the ability to work independently in a quiet office environment while also contributing to a fast-paced, remote team.

ESSENTIAL REQUIREMENTS:

• Minimum 4 years of experience in a similar technical role.
• Experience supporting a local office location independently and working within a wider Group IT Support Team.
• Strong attention to detail, with excellent communication skills.
• Proven troubleshooting and diagnostic abilities.
• Self-motivated with the ability to prioritize tasks effectively.
• Experience in both local and remote support.
• Proficiency in configuring and troubleshooting Windows 10 & 11.
• Familiarity with Mobile Device Management, particularly Apple devices.
• Experience in a Managed Service Desk environment.
• Possession of a valid UK driving license.

DESIRABLE SKILLS:

• Familiarity with Office 365 client-side operations.
• Knowledge of Asset Management practices.
• ITIL Foundation v4 certification.
• Experience with Microsoft Teams Room systems.
• Relevant Microsoft certifications or equivalent qualifications.
• Network troubleshooting skills for both Wi-Fi and LAN.
  Working Hours are: Monday-Thursday (In Office) 8:30 am-5:15 pm, and Friday (From Home) 8:30 am-3:00 pm, unless business requirements necessitate on-site support locally that day. This job is based at our newly refurbished office located on the business park just outside of the York centre.
  Severfield offers a competitive salary and benefits package, providing the opportunity to work in a dynamic environment at the forefront of the industry.
  We are an Equal Opportunities employer and actively encourage people from a variety of backgrounds, experiences and skill sets to join us. We are keen to hear from all applicants regardless of age, gender, ethnicity, disability, sexuality, religion or faith.
  If you’re ready for a new and exciting opportunity, apply today to join Severfield’s team and contribute to shaping the future of structural steel engineering.
  Since our inception, we’ve become internationally synonymous with quality, innovation, and unrivaled expertise within the steel industry. Today, with multiple sites in the UK and our India factory, we have an annual capacity to produce around 300,000 tonnes of fabricated steelwork.
  You’ll find our legacy in infrastructure, transport, culture, the commercial sector, and more; you’ll be surprised to see just how many of the iconic landmarks and buildings you know and love are part of our portfolio - see our projects for some examples of work we’re really proud of

• Manage New Starter IT onboarding, Role Changes, and Leavers.
• Handle incoming requests, liaising with end users and IT suppliers.
• Provide support to end users at all organizational levels, locally and remotely.
• Perform regular maintenance and ensure uptime of video conference and other end-user equipment.
• Conduct computer builds, support, repairs, and troubleshooting.
• Facilitate user account setups and software troubleshooting.
• Configure and troubleshoot mobile and tablet devices.
• Support Teams Meeting Rooms.