IT Support Engineer

at  Group 1 Automotive

OVERVIEW

Here at Group 1 Automotive we are actively looking for enthusiastic individuals excited to join our ever-growing automotive family, and if you’re as passionate about cars as we are then we’d love to welcome you to the team where you will be welcomed into a friendly team and be part of our exciting journey.
As an IT Support Engineer at Group 1 Automotive you will be welcomed into a friendly team and have the opportunity to work with an exciting brand.

WHAT WE ARE LOOKING FOR?

We are looking for individuals who meet the below criteria to join our team. If you think you’ve got what it takes and meet the criteria below, then please apply!
Experience in Windows 10/11 Desktop operating system.
Google Enterprise/Chromebooks.
An understanding of Microsoft cloud based products – Office 365 and Azure in particular.
Knowledge of Network infrastructure, WIFI, Network Switching, VLANs & Routing.
Knowledge of Fortinet Firewalls & security products would be advantageous.
Experience of great customer service practices.
Prior Automotive experience is highly desired.
Oral and written communication skills
Problem-solving
Team interaction
Attention to detail

WHO WE ARE?

Group 1 Automotive is part of a well-established and growing within the UK, with a wide representation of brands across America too. We primarily operate in the East and South East of England, representing brands across a range of dealerships and employing over 3,000 colleagues that are dedicated to providing exceptional customer service.
We recognise that a successful business is built around the quality and contentment of its people. As such, we are committed to providing fantastic career opportunities, state of the art resources, comprehensive training, competitive earnings packages and a wide variety of benefits and provisions to ensure our teams receive the utmost support, both professionally and personally

Respond to tickets raised on the Group IT Ticketing system and IT Support Telephone Line in a timely fashion, updating notes with all relevant information and when resolved, closing a full and descriptive resolution.
Support group M365 platform and applications in line with user support, administration, and enhance business development.
Supporting bespoke automotive software and applications.
Triage UK infrastructure related support issues, collecting relevant information and carrying out initial testing. Liaise with Infrastructure team to work towards a resolution.
Assist the Infrastructure Team in diagnosing site network issues.
Support the effective operation of the group telephony platform and all related
Assist with the setup and onboarding of new starters joining the group.
Liaising with external and brand support partners.
Ordering replacement equipment from suppliers.