IT Support Engineer - Helpdesk

at  PFH Technology Group

PFH Technology Group is seeking IT Level 1 Helpdesk Support Engineers to join our expanding team.
Based in Little Island, Co. Cork
Initially a 12 month contract

SKILLS REQUIRED:

• An ability to communicate verbally and via email with all customers in simple and understanding manner
• An understanding of the business impact of ICT Systems and devices
• An ability to follow through and close out all issues to customers’ satisfaction
• An ability to assess each user’s IT knowledge levels
• Being able to work under pressure
• An ability to think logically
• Good analytical and problem-solving skills
• Good interpersonal and customer care skills
• Good accurate records keeping
• Willingness to learn in a fast paced environment
• Professional and flexible attitude
  PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

• Provide premium quality phone, email and remote support for customer servers to diagnose and resolve technical issues
• Logging calls (tickets) and keeping records of customer queries
• Analysing call logs so you can spot common trends and underlying problems.
• Updating helpdesk documentation so that support information is available and current for each customer
• Testing and fixing faulty equipment
• PC builds and installations
• Execute any activities assigned
• Monitor and control any activities assigned
• Communicate activities updates to Service Delivery Manager and fellow Managed Services team members (& Project Team members when applicable)