IT Support Engineer II

at  Pompa Program

ABOUT POMPA PROGRAM:

Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than the Pompa Program! Headquartered in Park City, UT and over 400+ team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body’s amazing God-given ability to heal itself. If you share our passion for improving people’s health and believe in the incredible potential of the human body, then apply to be a part of something truly special.

REQUIREMENTS:

• 3+ years of experience building IT Solutions and Automations
• Experience in Hubspot and Zapier or similar platforms
• Experience with Okta
• Experience working in an Agile environment or willing to work in one
• Bachelor’s degree in related field (not required but preferred)
• 1-2 years experience with Google Analytics or other web analytics tool
  We are a rapidly growing company with a passionate team dedicated to making a difference in people’s lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply.

ABOUT THE ROLE:

We are looking for a motivated and well-spoken IT Support Engineer to join our growing technology team. Our IT Support Engineers are responsible for building automated workflows and integrations alongside our Systems Architecture team. working directly with the marketing team, to ensure seamless data strategy, data flow, and integrations between marketing platforms, Hubspot, Simplero and Zapier.
Ideal candidates will mostly be remote and needed for automation bugs, development, etc, but also on-call for occasional in office IT duties, such as IT troubleshooting, password management, computer hardware setups, installations and access management.

RESPONSIBILITIES:

• Designing and developing information systems to improve process efficiency, scalability, increase user productivity, and reduce costs.
• Explore and help solve Automation and IT bugs.
• Work directly with System Architects and Administrators to identify and build automations to support business functions across Marketing, Sales, and Fulfillment operations.
• Support the IT administrator in conjunction with HR and various managers, in automating employee onboarding and offboarding tasks.
• Occasionally attend meetings with internal stakeholders (with a systems architect) to fully understand project requirements and provide technical expertise.
• Develop software documentation and user guides for systems.
• Explore and help solve Automation and IT bugs.