IT Support Engineer

at  Institute of Science and Technology Austria ISTA

• Full Time (40 h/w)
• Klosterneuburg near Vienna, Austria
• € 2,500* gross/month (basis full-time 40 h/w) – permanent contract
  Your Responsibilities

As an IT support engineer, you will serve as the first and second line of defense for our users, addressing their IT-related concerns promptly and effectively. You will be responsible for understanding user issues, diagnosing problems, and implementing solutions. When issues exceed your expertise, you will escalate them to the appropriate IT team for further handling.

• Provide prompt and efficient support to ISTA’s diverse user base via a ticketing-system and in person
• Identify, diagnose, and resolve a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and user account management
• Escalate complex issues to specialized IT teams for further handling
• Handle the purchase of IT equipment
• Asset-management in our configuration management database
• Setup of new computers based on OS-images (Windows, Linux and Mac)
• Document troubleshooting steps and resolutions to maintain knowledge base and improve problem-solving efficiency
• Stay abreast of emerging IT trends and technologies to enhance your knowledge and expertise

Your Profile

• At least 2 years of experience in end user/customer support
• Strong technical aptitude and troubleshooting skills
• Excellent communication and interpersonal skills to interact effectively with users at all levels
• Proficient in Windows, Linux and MacOS operating systems and common IT applications
• Familiarity with network troubleshooting and security best practices
• First experiences with common IT service management frameworks (e.g. ITIL)
• Desire to learn and continuously enhance IT knowledge and skills
• Understanding of script languages like PowerShell, Python and Bash is desired

ISTA is growing. Grow with us!
Institute of Science and Technology Austria (ISTA) is a constantly growing international institute for conducting world-class research in mathematics, computer science, life sciences & physical sciences. We strive to recruit passionate professionals from across the world over all fields who strive to support our goal of excellent research. Located within a beautiful campus on the outskirts of Vienna, we offer multiple opportunities for personal growth in a stable working environment. Get an insight!
ISTA promotes a diverse and inclusive working environment and is committed to the principle of equal employment opportunity for all applicants, free of discrimination. All employment decisions at ISTA are based on job requirements, qualifications, merit and organizational needs. We strongly encourage individuals from underrepresented groups to apply.
Your benefits
Education & training
Cafeteria
Childcare
Free shuttle bus
Multiple health offers

Pension insurance

• This position comes with possible overpayment depending on education, qualification and work experience. For more information on how ISTA processes your personal data, please refer to www.ista.ac.at/data-protection.

Your Contacts
Heidemarie Binishofer
Unit Head Recruiting & Empl. Development
+43 2243 9000 1728
recruiting@ista.ac.a

• Provide prompt and efficient support to ISTA’s diverse user base via a ticketing-system and in person
• Identify, diagnose, and resolve a wide range of IT-related issues, including hardware and software problems, network connectivity issues, and user account management
• Escalate complex issues to specialized IT teams for further handling
• Handle the purchase of IT equipment
• Asset-management in our configuration management database
• Setup of new computers based on OS-images (Windows, Linux and Mac)
• Document troubleshooting steps and resolutions to maintain knowledge base and improve problem-solving efficiency
• Stay abreast of emerging IT trends and technologies to enhance your knowledge and expertis