IT Support Engineer

at  Jack Links Australia

ELEVATE YOUR CAREER WITH JACK LINK’S, A GLOBAL LEADER IN PROTEIN SNACKING.

If you’re seeking a role with a category leader that has ambitious growth plans, this newly created IT Support Engineer position is your opportunity to contribute to the future of Jack Link’s in APAC.

WHY JACK LINK’S?

At Jack Link’s, we embrace the wild side. We’re not afraid to innovate or put in the hard work to make things happen. It’s in our DNA. We’ve transformed a family recipe into a snacking sensation.
At Jack Link’s, we don’t just make great-tasting snacks – we create memorable experiences. Join our close-knit, dynamic team in Casino, NSW and be part of an organisation that values collaboration, growth, and excellence. In this high-impact role, you’ll provide both 1st and 2nd level IT support across our APAC sites, serving various teams including Manufacturing, Finance, Marketing, Sales, and Operations.
The position is highly visible, representing the IT function and working closely with IT teams across the US and European regions to ensure business operations run smoothly with minimal disruption. Additionally, the role involves participating in project initiatives to drive change, including defining, designing and implementing technical solutions.
Job Description

• 1st and 2nd Level Support: Respond to service requests from end users, addressing complex and challenging issues related to hardware, software, and network connectivity
• Network Solution: Collaborate with IT teams to design, configure, maintain and troubleshoot network devices such as routers, switches, and firewalls
• Asset Management: Drive IT asset lifecycle management, playing an integral role in identifying & proposing solutions and managing upgrades
• User lifecycle: Collaborate with HR & Team Managers to assess and define end user needs, managing all aspects of IT related to both on & offboarding
• Project Management: Own the delivery of infrastructure projects, collaborating with stakeholders and team members to ensure outcomes are achieved
  Qualifications