IT-Support Engineer - Jyväskylä

at  ProgIt

Prog-It is for looking an aspiring IT-engineer to assist our customer IT-support in the Jyväskylä area where you will be the on-site resource for our customer.
We believe that If you live in the Jyväskylä area and are in the beginning of your career as an IT-professional, this is the role for you apply now!
The assignment offers you a position to gain experience in an IT-support role and long term to grow your career further.

The work is varied and include tasks and responsibilities such as:

• Responding to helpdesk tickets and resolving technical issues reported by end-users.
• On-site customer support and workstation assistance.
• Diagnosing and resolving hardware and software problems on desktops, laptops, and mobile devices.
• Identifying and addressing network connectivity issues.

YOUR PROFILE AND QUALIFICATIONS:

We think you have just finished your education or training as an IT-support engineer or are a couple of years into your career. IT is very likely a strong interest of yours we will not be surprised if you have a home lab.
You are ambitious to learn and have a drive to take on and solve problems, acting on tasks outside your comfort zone comes natural to you.

You will probably be experienced with:

• Installing and troubleshooting skills for PC, Mac and mobile devices.
• Managing various operating system issues (e.g., Windows, macOS, or Linux).
• Providing excellent service to end-users

Any working experience from a similar role is of merit.

• Responding to helpdesk tickets and resolving technical issues reported by end-users.
• On-site customer support and workstation assistance.
• Diagnosing and resolving hardware and software problems on desktops, laptops, and mobile devices.
• Identifying and addressing network connectivity issues