IT Support Engineer L2 - Wexford

at  PFH Technology Group

PFH Technology are seeking a Level 2 IT Support Engineer to work onsite with our Wexford based client.
Contract Length: 3 Months

EXPERIENCE:

2-3 years in an IT support role.

TECHNICAL SKILLS:

Proficiency with Windows operating systems.
Familiarity with common software applications (e.g., Microsoft Office, email clients).
Basic understanding of networking principles.
Knowledge of Active Directory
Experience with IT ticketing systems.

SOFT SKILLS:

Excellent communication and interpersonal skills.
Strong problem-solving and analytical abilities.
Ability to work independently and as part of a team.
Customer-focused attitude with a commitment to providing high-quality service.
Eagerness to learn and grow within the role.
PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway

Provide top-quality service to end-users both remotely and onsite.
Assist with common applications, operating systems, and basic network issues.
Perform Active Directory user and group administration.
Offer guidance and support for common software applications, including Microsoft Office and email clients.
Efficiently stage and prepare hardware for new starters, ensuring a smooth onboarding process with a strong emphasis on delivering exceptional customer service.