IT Support Engineer (m/f/x)

at  Dynatrace

WHAT WILL HELP YOU SUCCEED

• Completed IT education and ideally first practical experience
• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
• Ability to troubleshoot and accurately diagnose IT-related issues
• Fluent in English and German
• Basic expertise in the infrastructure environment (network, etc.)
• ITIL Foundation Certification is a plus

We are searching for a IT Support Analyst to join our Corporate IT Technical Support function based in Linz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

• You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Linz
• Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
• Install and provide top-notch equipment (high-performance notebooks, Macbooks,…) for our modern workplaces
• Understand and evaluate the needs of our employees and support IT training activities
• Support local events and be responsible for digital collaboration tools and meeting room equipment
• Coordinate external IT service providers
• Identify potential for improvement and collaborate with distributed IT teams
• Depending on your interests be part or lead several IT projects for continuous improvements