IT Support Engineer

at  Met Office

Job Introduction
We’re looking for an exceptional IT Support Engineer to help us make a difference to our planet.
As our IT Support Engineer, the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from home. This is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.
Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we’ll do our best to agree a working pattern that works for everyone.

ESSENTIAL CRITERIA, SKILLS AND EXPERIENCE:

• Service Delivery: Experience of providing a high quality service to multiple users in different organisations. Ability to support users who have varied knowledge and experience in using a technical service.
• Technical Skills: Experience of working in a Linux environment, managing user access using secure keys and MFA, troubleshooting technical user issues, managing resources assigned to user projects, maintain technical documentation for users and support teams.
• Organisational Skills: Have excellent organisational skills, give evidence of coordinating activities with multiple users both internal and external to the organisation; co-ordinate and manage multiple tasks simultaneously across different teams and user requests.
• Communication Skills: Excellent written and verbal communication skills. Experience in communicating with a community of users with different methods, ensuring messaging is clear and understood by all the recipients.

• Providing excellent support to the users of the service, resolving any access issues they may have to their agreed resources.
• Managing the user process, associating users with appropriate resources and ensuring they make the best use of the shared system.
• Managing communications across the community using different methods in addition to providing management updates and support to the stakeholders via the service management group.
• Cross train with the Supercomputer Support team to help support the supercomputer aspects of the collaboration services.