IT Support Engineer

at  Mitel

At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.
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Overview:
To provide technical support to internal staff within the EMEA IT Service Desk team whilst displaying excellent customer service skills.

Responsibilities:

• Working in the European team to provide 1st level support for reported IT incidents
• Being the IT representative within the Brasov office
• Working with an incident management / IT ticketing system
• Documentation of new issues and solutions for department knowledge base
• Building working relationships with 2nd and 3rd level support teams
• Ensuring Service Level Agreements (SLAs) are met
• Deployment of IT equipment and maintaining asset management systems
• Supporting new hires
• Windows 10 & 11 support and maintaining laptop hardware
• Office365 & Active Directory account management
• Initial triaging of DNS, DHCP, printing, Azure, Wi-Fi and local network issues
• Local IT ordering processes (quotations, purchase orders and inventory tracking)
• Managing telecommunication contracts

Requirements:

• 3+ years’ experience in a similar role (IT Specialist, IT Systems Engineer, IT Support etc)
• Good knowledge of laptop hardware and software (Windows 10&11 OS, SAP GUI, Adobe Applications, MS Office 365 applications, VPN etc.)
• Good English language skills, both verbal and written
• Knowledge of MS Active Directory, DHCP, DNS, InTune etc
• Knowledge of VoIP systems
• Teamworking skills
• Experience of IT ticketing systems
• Technical experience gained from an IT service or support background
• A proven ability to provide an excellent customer service
• A desire to investigate and learn about a variety of IT technologies
• The ability to troubleshoot and a curious mind to find root causes for technical issues
• The ability to manage and prioritise own workload
• Skills to effectively deal with unhappy customers and emergencies

For more information, visit
Why Mitel
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Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community

• Working in the European team to provide 1st level support for reported IT incidents
• Being the IT representative within the Brasov office
• Working with an incident management / IT ticketing system
• Documentation of new issues and solutions for department knowledge base
• Building working relationships with 2nd and 3rd level support teams
• Ensuring Service Level Agreements (SLAs) are met
• Deployment of IT equipment and maintaining asset management systems
• Supporting new hires
• Windows 10 & 11 support and maintaining laptop hardware
• Office365 & Active Directory account management
• Initial triaging of DNS, DHCP, printing, Azure, Wi-Fi and local network issues
• Local IT ordering processes (quotations, purchase orders and inventory tracking)
• Managing telecommunication contract