IT Support Engineer - Office based

at  IQVIA

REQUIREMENTS AND SKILLS:

• Experience of PC hardware and software (Microsoft operating systems and applications suites, email systems, etc.) within a network environment.
• Working knowledge of industry standards with regards to system and network administration.
• Strong written, verbal and presentation skills with the ability to understand, interpret and present technical and non-technical information to users and stakeholders at all levels.
• Ability to establish and maintain effective working relationships with coworkers, managers, and clients.
• Excellent diagnostic and problem-solving skills.
• Bachelor’s degree in computer science or relevant experience.

• Troubleshoot and recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Support meeting rooms and video conferencing systems utilizing Microsoft Teams Rooms (MTR)
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Deliver consistent core IT services and a high-quality customer experience by meeting our HDI and SLA targets.
• Ensure compliant and timely ticket queue management according to established processes.
• Ensure asset compliance using ITAM for PC’s, tablets, and mobile phones and adhere to global processes.
• Provide training to end-users when indicated.
• Provide support and contribute to IT project initiatives through the year.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• May be required to perform duties outside working hours or at other office locations within England when required.