IT Support Engineer - Permanent

at  Skillspark AB

REQUIREMENTS:

• Some experience in either a Helpdesk Support or an Administration position.
• Comptia A+ (Core Series) Certification and ITIL 4 Foundation Certification, or equivalents.
• Experience with Microsoft Applications MS Office / 365 Applications / MS Teams.
• Experience with Windows Server / Operating Systems Support.
• Experience with File Server / Print Management.
• Experience with Active Directory / Azure AD / Group Policy / Exchange 2016 / Exchange Online experience.
• Experience with Mobile device (iPhone/Android) Management (MobileIron/Intune) experience.
• Experience with Applications Support (TeamViewer / Nitro Pro / Adobe Suite / LogMeIn (not limited to).
• Experience with End Point Security (MS Bitlocker / Symantec AV).
• Experience with Laptop Hardware Management (Configuration / Imaging using WDS and Co-Pilot).

• Acting as a user advocate, liaising between IT business/clinical users and IT technical staff.
• Carry out standard PC Tech Duties, data recovery and user admin (passwords, new users etc.), and first level support of VoIP Phone system.
• Applying security access for new and existing users on Domain and application systems.
• Assist with any Wi-Fi issues that arise and update passwords on local SSID’s. Perform local network tasks including port patching and other changes.
• Assist with new software installations that will be done with the participation/knowledge of the Systems Administrator.
• Manage the IT knowledge base; logging issue types and resolutions.
• Assist in the production/review of IT project documentation and Standard Operating Procedures.
• Monitor vendor logs requiring IT staff/end user response and following up on same.
• Monitor vendor SLA’s and assist in printing related issues.
• Will ensure conformance to all IT SOPs.
• Swap out/replace/install local IT hardware, including desk side scanners and handhelds