IT Support Engineer

at  ProCook

Are you a tech-savvy problem solver with a passion for providing top-notch IT support? ProCook, the UK’s leading kitchenware brand, is looking for an enthusiastic IT Support Engineer to join our dynamic IT team. In this hands-on role, you’ll not only work at our head office, but you’ll also be travelling to our stores nationwide to ensure smooth IT operations.

• Provide 1st line IT support to head office, warehouse, and store users.
• Regularly travel to various store locations across the country to install, configure, and maintain IT equipment.
• Prioritise and troubleshoot issues, ensuring minimal disruption to business operations.
• Carry out general IT administration, including network configuration, system maintenance, and telephony.
• Collaborate with third parties when necessary to resolve technical issues.
• Contribute to project work that ensures our IT systems remain up-to-date and efficient.
• Be part of a 4-week on-call rota, providing out-of-hours support one weekend in four.
• Varied daily duties—no two days will be the same!
• A supportive and collaborative team atmosphere.