IT Support Engineer - Remote Operations & Connectivity

at  Fugro

Job Description
Who we are
Do you want to join our Geo-data revolution? Fugro’s global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs, so they can design, build and operate their assets more safely, sustainably and efficiently. But we’re always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.
We are looking to recruit an experienced IT Support Engineer - Remote Operations and Connectivity to join our Operational Technology (OT) Services based in Dubai, UAE. The Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations, and processing of Geo-data collected during those operations. The OT Services Support team is globally distributed with members in each of the four Fugro regions and provides 1st and 2nd line IT support through our 24/7 OT Services Support Desk. We are currently looking for an enthusiastic IT Support Engineer Remote Operations and Connectivity to expand our Support team in the Middle East.
As IT Support Engineer Remote Operations and Connectivity, you are our local representative and IT support focal point for the Dubai Remote Operations Centre (ROC). In this role, you deliver the necessary IT functional expertise and leadership for the support of the portfolio of remote operations systems and applications utilised by the ROC, as well as for the end-to-end connectivity between ROC and Fugro’s fleet of (uncrewed) vessels or other remote sites.

Job Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
• Provide IT technical expertise, direction, and assistance to personnel involved in executing and supporting all remote operations.
• Subject matter expertise on IT network and connectivity solutions.
• IT subject matter expertise on Fugro’s remote operations systems, tools and applications.
• Coordinate the implementation of new connectivity solutions and remote operations systems and applications as per new or updated IT standard architectures/designs.
• Implementation of new processes and assessment of emergent technology.
• Improve the (use of) connectivity and infrastructure monitoring solutions.
• Assist with maintenance and continuous improvement of documentation and procedures related to the IT support of remote operations systems and connectivity infrastructure and technology.
• Create / maintain high-level IT systems and connectivity schematics for remote operations systems and applications in use by the ROC.
• Coach and train personnel in Remote Operations Centres and on vessels on (new) IT technology and its uses.
• Act as escalation focal point for remote operations-related IT support.

What Skills & Experience Will You Have?

• Bachelor’s in Information Technology, Computer Science or equivalent is required.
• Minimum of 5 years’ experience working in networking infrastructure and systems support.
• A good understanding of backbone network technology utilized by VSAT service providers and its application toward their customers.
• Cisco Certification at CCNA level or equivalent. Systems related certification is a plus.
• Pro-active, dynamic, dedicated, and responsible self-starter with strong customer orientation and multi-tasking capabilities.
• Possess the ability to appropriately prioritize and plan complex work in a rapidly changing environment.
• Strong conceptual and analytical skills - demonstrating outside-the-box problem-solving skills.

What we offer
Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster, we think you’ll be able to do what you do best, better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm, your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the world’s leading Geo-data specialist, we need the strength in depth that comes from a diverse, driven team.
Our view on diversity, equity and inclusion
At Fugro, our people are our superpower. Their variety of viewpoints, experiences, knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome, but discrimination, harassment, inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially, we believe that getting this right brings a sense of belonging, of safety and acceptance, that makes us feel more connected to Fugro’s purpose ‘together create a safe and liveable world’ – and to each other.
Disclaimer for recruitment agencies:
Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
• Provide IT technical expertise, direction, and assistance to personnel involved in executing and supporting all remote operations.
• Subject matter expertise on IT network and connectivity solutions.
• IT subject matter expertise on Fugro’s remote operations systems, tools and applications.
• Coordinate the implementation of new connectivity solutions and remote operations systems and applications as per new or updated IT standard architectures/designs.
• Implementation of new processes and assessment of emergent technology.
• Improve the (use of) connectivity and infrastructure monitoring solutions.
• Assist with maintenance and continuous improvement of documentation and procedures related to the IT support of remote operations systems and connectivity infrastructure and technology.
• Create / maintain high-level IT systems and connectivity schematics for remote operations systems and applications in use by the ROC.
• Coach and train personnel in Remote Operations Centres and on vessels on (new) IT technology and its uses.
• Act as escalation focal point for remote operations-related IT support