IT Support Engineer

at  Saab Inc

Introduction
Saab UK is a British company that is part of Saab Group’s global high-technology operations. Saab offers world-leading solutions and services in defence, aviation, space and civil security. In the UK we bring together the best of Swedish and British innovation and engineering to provide our customers with products and solutions that push boundaries for what is considered technically possible. Our mission is to help our customers to keep people and society safe.
Our Saab UK business is going through a period of rapid growth, this means that we can offer a wide range of opportunities for personal fulfilment and career growth. As part of the global entity Saab AB, Saab UK Ltd combines the innovative spirit of a start-up with the resources and expertise of a larger corporation. Across the country we have seven principle sites which focus on software engineering, underwater robotics, training services and radars. Globally we number over 22,000 employees and have operations on all continents. Technologically we are leaders in many areas, and we reinvest a high proportion of our earnings in internal research and development. We collaborate with colleagues around the world who all share our challenge – to make the world a safer place.
Saab is a company with opportunities, a company where we see diversity as an asset and where you have both considerable responsibility as well as good opportunities for advancing in your career. Additionally, Saab is a company that respects each person’s needs for a rewarding life beyond work.
The Role:
As an IT Support Engineer for Saab UK, you will be required to travel between UK sites as and when required but mainly based within the Saab UK office in Fareham.
Your role is vital in guaranteeing the smooth functioning of our IT landscape.
You’ll be at the forefront of user satisfaction, resolving technical issues promptly, and maintaining our systems.
Your focus will be on troubleshooting, preventive measures, and system maintenance is crucial in delivering a secure, innovative, and user-friendly IT environment for our organisation.

Responsibilities:

• Methodically troubleshooting hardware and software issues.
• Take ownership and accountability of incidents and service requests using our ITSM platform; ServiceNow.
• Create, develop and maintain knowledge base articles.
• Management of assets, including hardware provisioning, upgrades, replacements or retirements.
• Warranty/order support tasks from vendors and suppliers.
• Management, replacement and maintenance of conference rooms, printers and other physical assets or user environments.
• Management of on-site printers.
• Basic understanding of networking principles.
• Onboarding/offboarding end-users.
• Providing It Project support when required.
• Staying up-to-date on the latest IT training.

Experience:

• Experience of working within a similar IT Support role for a minimum of 2 years.
• Experience working with Windows OS.
• Experienced at troubleshooting Hardware, Software and Windows OS issues.
• Industry knowledge and experience using tools in an administration capacity such as: Remote Desktop, Network Monitoring, Endpoint Protection, MDM and Active Directory.
• Strong verbal and written communication skills,
• Ability to work within a team, willing to contribute to the IT Strategy.
• Ability to prioritise workload and work on multiple tasks at one time.

About you:

• A UK National.
• Be able to obtain Security Clearance or currently hold Security Clearance.

• Methodically troubleshooting hardware and software issues.
• Take ownership and accountability of incidents and service requests using our ITSM platform; ServiceNow.
• Create, develop and maintain knowledge base articles.
• Management of assets, including hardware provisioning, upgrades, replacements or retirements.
• Warranty/order support tasks from vendors and suppliers.
• Management, replacement and maintenance of conference rooms, printers and other physical assets or user environments.
• Management of on-site printers.
• Basic understanding of networking principles.
• Onboarding/offboarding end-users.
• Providing It Project support when required.
• Staying up-to-date on the latest IT training