IT Support Engineer ( SEA )
at systemsGo
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 10 Nov, 2024 | Not Specified | 10 Aug, 2024 | 3 year(s) or above | Teamviewer,Active Directory,Mandarin,English,Sap,Firewall,Router,Mobile,Customer Service Skills | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
systemsGo is seeking an IT Support Engineer to support a luxury brand
Location:
Ngee Ann City, Singapore
REQUIREMENTS & CAPABILITIES:
- Excellent communication and customer service skills in English and Mandarin
- Degree in Computer Science/Engineering with minimum 3 years’ experience or similar role
- Strong knowledge of computer hardware(PC, Server, Laptop, Mobile, Tablet, Printer, VC, etc), software(O365, Teams, Teamviewer, SAP,etc ), and networking systems(Switch, router, firewall).
- Proficiency in troubleshooting common hardware and software issues.
- Familiar with Active Directory, DNS, DHCP, and other network protocols
Responsibilities:
- Provides regular on-site 1st level IT support to Jewelry Singapore office users.
- Provides requested on-site 1st level IT support to Jewelry Singapore boutiques.
- Manage all IT 1st level support (e.g.: Dell computer, Printer, Teams telephony, VC systems, Network, iPhone/iPad, Software, etc.) and cooperate with L2 support (W&J IT and SEA Local IT support) to ensure the stable and smooth IT infrastructure and network service for the SEA markets.
- Manage the IT service ticket (Service Request and Incident and Task) lifecycle management in ITSM.
- Manage the IT asset lifecycle, including: place order with partners (Dell/Apple, etc.), Hardware replacement for end user, Asset disposal and record to ITSM, etc.
- Play coordinator role for boutique IT projects.
- Responsible for managing the user satisfaction of IT service for Singapore Office and boutique users.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Sales Management
Graduate
Proficient
1
Singapore, Singapore