IT Support Engineer

at  Sii

IMACD

• Dss
  Sii Sweden is looking for a talented IT Support Engineer to work on a project for one of our customers from the marketing industry. The ideal candidate will provide technical assistance, support, and advice to end-users and troubleshoot various hardware and software issues to ensure smooth and efficient operation of IT infrastructure.
  Join Sii Sweden and unlock the perks of an experienced IT consulting company. Access training, webinars, knowledge-sharing opportunities with fellow Sii colleagues as well as our rich compensation package including insurance, pension plan, and wellness package.
  We hope to see you onboard!

Your role

• Manage the processing of incoming tickets to ensure courteous, timely, and effective resolution of end-user issues
• Enforce request handling and escalation policies and procedures
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Monitor and test fixes to ensure problems have been adequately resolved
• Grand access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
• Assess the need for any system reconfigurations based on request trends and make recommendations

Your skills

• Previous experience in end-user technical support or related work. A background in computer science or IT is preferable
• In-depth knowledge of desktop operating systems (Windows, MacOS) and computer systems
• Knowledge of computer systems, networking, and troubleshooting methodologies
• Fluent in both Swedish and English
• Strong customer-facing service mentality
• Ability to quickly learn and adapt to new technologies and procedures
• Access to a car - occasional travel to other sites may be required

Job no. 240808-8CK4

• Manage the processing of incoming tickets to ensure courteous, timely, and effective resolution of end-user issues
• Enforce request handling and escalation policies and procedures
• Coordinate and/or perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
• Monitor and test fixes to ensure problems have been adequately resolved
• Grand access software updates, drivers, knowledge bases, and frequently asked questions resources on the internet to aid in problem resolution
• Assess the need for any system reconfigurations based on request trends and make recommendation