IT Support Engineer

at  South East Coast Ambulance Service NHS Foundation Trust

• Permanent Contract
• Band 5, NHS Agenda for Change £29,970 - £36,483 Per Annum
• 37.5 hrs per week
  Role will be Monday to Friday working between 8am and 5pm and will include weekend work on a rota.
  Must possess full//current driving licence and have ability to travel between multiple sites
  The IT Support Engineers are the entry point for all issues reported to IT.
  They provide a primary point of contact and initial triage for all reported IT
  issues and service requests. The service desk covers all Trust IT equipment including EOC/111 contact centres, server/data centres, MRC, ambulance station and ACRP equipment and all corporate services.
  To provide friendly and professional customer focused service desk support for internal and external customers against the recognised service level agreements. Work alongside other IT staff and external suppliers to maintain the security and integrity of the Trusts computer systems and networks.
  This is a technical role and the team is expected to resolve the majority of
  incidents. When needed the requests will be escalated to other IT teams
  both inside and outside of the support team.
  Join NHS pension scheme
  A minimum 27 days’ holiday each year, increasing after 5 years’ service.
  Personal and professional development and training opportunities.
  Salary Sacrifice schemes for cars or push bikes.
  Access to occupational health and counselling services.
  Award winning wellbeing hub
  Back up buddy App
  Access to NHS discounts, offering NHS employees a range of money-saving deals.
  You will be responsible for handling technical support calls from Trust staff as well as progressing all new requests logged through the self-service
  portal, from initial triage through to resolution or escalation.

You will need to have a minimum of 2 years’ experience working in a technical support environment with knowledge of:

• Customer service best practices
• Service Desk procedures (technical procedures provided)
• Microsoft Office 365 administration
• Active Directory
• Microsoft OS Support

Please refer to the Job Description document for a full list of responsibilities

Please refer the Job description for details