IT Support Engineer

at  SpaMedica

OPERATIONAL TASKS:

• Act as first point of contact for all IT requests and issues
• Manage and maintain the IT Service Desk System
• Attempt a first fix resolution on all IT issues
• Effectively resolve all IT issues within the competencies of the role
• Escalate all issues where a resolution cannot be found or that are beyond the competencies of the role
• Update and maintain the IT asset register
• Administer Active Directory user accounts, including creating new accounts, adding and removing group memberships, disabling leaver accounts.
• Maintaining and configuring user equipment including laptops, mobile phones and tablets
• Delivering and installing user equipment
• Assisting with installation and configuration of new systems
• Contribute to IT policies and procedures
• Create and maintain PC and laptop build images
• Maintain the PC and laptop image deployment system
• Travel between all SpaMedica sites as necessary to setup, support and maintain IT infrastructure as required
• To assist in the day to day management of desktop equipment including installing software and maintenance patches and identifying equipment that requires upgrade

STRATEGIC TASKS:

• Contribute to the IT strategy
• Ensure personal communication with all parties is in line with the IT strategy
• Conduct all tasks within the role to support the IT strategy
• Suggest improvements to processes and systems within own work responsibilities that can enhance or improve delivery of the IT strategy

PERSONAL DEVELOPMENT TASKS:

• Responsible for own personal development, including attending regular one to one appraisal meetings and contributing to the discussion regarding own performance, training needs and progress to personal development goals
• Contributing to a training plan to support own personal development

HEALTH AND SAFETY TASKS:

• To follow relevant health and safety rules and be aware of relevant legislation
• Ensure that own work area is a safe environment and any identified hazards are mitigated
• To report any hazards, harm or potential harm via the company incident management system