IT Support Engineer

at  The Pilot Group

ABOUT PILOT GROUP:

At the Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE. Our businesses cover Energy Management, and Traffic Control Systems, working across a wide range of commercial and industrial applications. We achieve this by designing and investing in innovative products and solutions that reduce energy costs, enable management through data, and improve safety. We are committed to contributing to a low carbon future.
The Company are committed to fostering a high-performance culture and ensuring our employees thrive in an inclusive, supportive environment. We are seeking a dynamic IT Support Engineer to join the team and help us deliver a great service across the business.

ESSENTIAL EXPERIENCE:

• Previous experience in a technical support, desktop support, or similar role.
• Experience with user management in Active Directory, Office365, or Azure
• Heavily proficient in Windows
• Experience with support tools and helpdesk software.
• Excellent interpersonal skills.
• Good written and verbal communication
• Security first mindset

• Offering exceptional support to Pilot Group’s user base.
• Ticket Management, efficiently and effectively resolving technical queries or faults.
• Troubleshooting, primary point of contact for technical issues.
• Communication, Providing timely and accurate feedback to customers.
• Security, leading from the front with security and being involved in the building and auditing of the technical estate
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Supporting the diagnoses and resolution of network and telephone faults.
• Installing and configuring hardware and software.
• Communicating to customers to offer efficient, quality support.
• Providing timely responses and accurate customer feedback.
• Supporting the testing and roll-out of new applications, configuration changes, or technologies
• Managing the starters and leavers process
• Managing the asset register
• Creating/updating documentation (How to guides, procedures, etc)
• Support conducting security reviews. (access control, log reviews, etc)
• Any other responsibilities a laid out by the Head of IT & Digital Transformation