IT Support Engineer (Tier 2)

at  Viatel

OVERVIEW:

To pursue our mission of “helping people all over the world to benefit from our technology and experience the special passion of our team”, we are looking for an IT Support Engineer (Tier 2) to join our Dublin based team.
This role offers the chance to work in a collaborative, high tech, and agile environment where you will be given the opportunity to innovate and grow.

QUALIFICATIONS AND EXPERIENCE:

• Minimum of 2-3 years’ experience in a helpdesk/IT support role.
• Hands on (demonstrable) experience with Microsoft Azure, VMware ESX Server, or Hyper-V.
• Exchange & M365 experience.
• Technical Certifications (Microsoft, VMware) or equivalent experience.
  Take a look at whats currently going on in Viatel (A Viatel Technology Group Company) here: https://www.linkedin.com/company/viatel/posts/?feedView=all

JOB PURPOSE:

Our role requires an individual who is highly motivated with a demonstrated ability to work under pressure by handling multiple tickets simultaneously, as well as learning new skills and procedures along the way.
The ideal candidate should be experienced in supporting server virtualisation solutions, including various replication and disaster recovery technologies, along with broad skills in other supporting technologies.

DUTIES AND RESPONSIBILITIES:

• Support client Endpoint
• Support client on-premise & Cloud infrastructure.
• Support exchange, M365 issues.
• Support Backup Solutions.
• Support customers in their dealings with 3rd Parties
• Work with staff to promote, develop, and maintain a positive experience for the Client.
• Additional projects as required such as preparing system and user documentation and testing.
• Ad-hoc Remote and Internal Project work.
• Overseeing that all assigned tickets are resolved within their SLA.
• Manage major incidents from start to finish.
• Comply, maintain, and promote information security in Viatel.

PLEASE NOTE THAT THIS ROLE IS NOT OPEN TO RECRUITMENT AGENCIES

This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job holder might differ from those outlined in the job description and other duties, as assigned, might form part of the job.