About NCR Atleos
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
Job title: IT Support Engineer
Location: Warsaw, Poland
Grade: 9

BASIC QUALIFICATIONS:

• Advanced knowledge of Microsoft client operating systems – Windows 10 / Windows 11
• Experience with Microsoft autopilot tool / Microsoft Authenticator app / Intune (Company Portal)
• Preferred to have intermediate knowledge of Apple MacOS operating systems
• Advanced knowledge of Microsoft Office toolset and administrative functions
• Understanding of PC/laptop/MacBook hardware technologies
• Understanding of network terminologies and Internet protocol
• Problem-solving skills and ability to prioritize tasks and organize personal workflow.
• Ability to work under pressure
• Availability to support out-of-hours activities
• Availability to support employees in remote locations
  

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Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

IT support

• Efficient and timely configuration of PC /Mac devices for end users
• Maintenance and repair/replacement of end-user hardware
• Efficient and timely installation and configuration of applications
• Creating and managing incidents using ServiceNow
• Work with business leads to ensure that PC/laptops/MacBooks are available for new starts and dispatched in a timely manner.
• Maintain network printers and engage with suppliers
• Maintain AV equipment/conference rooms

Business support

• Business continuity plan implementation and actively participate in its definition and development
• Participate in local, regional, and global BCP/DR exercises.
• Maintain regular meetings with IT management and IT members of the group
• Provide suggestions for improving processes and procedures within the team.

IT operations

• Smooth and uninterrupted functioning of IT infrastructure
• Provide local remote hands and eyes for global WAN/LAN teams
• Support system outages and work to resolve problems and issues