IT Support Engineer

at  Westfalia Fruit

Come and join the leading #avoexperts
Westfalia Fruit is a leading multinational supplier of fresh fruit and related value added products to global markets. Through our vertically-integrated supply chain we grow, source, ripen, pack, process and market quality avocadoes & fresh produce – 365 days a year & across the globe.
With the largest avocado-growing footprint in the world, we are recognised as the leading #avoexperts, and considered as the supplier of choice to both retail & wholesale customers whom we serve from sales offices in the UK, Europe, North America, Latin America & Southern Africa.

REQUIREMENTS

• Strong experience in providing onsite IT support at a 2nd line level.
• Fluency in both German and English is essential. Any additional European languages will be highly advantageous.
• Demonstrable proficiency in Microsoft 365 and/or Azure environments, with relevant certifications such as Microsoft 365 Certified: Fundamentals or Azure Administrator Associate.
• Possess an advanced understanding of Windows Server and Workstation administration.
• Maintain a strong knowledge of Windows Active Directory and networking concepts, encompassing user management, security groups, DNS, and DHCP.
• Strong written and verbal communication, effectively interacting with both technical and non-technical audiences.
• Possess a proven ability to troubleshoot and diagnose complex technical issues, showcasing strong analytical and problem-solving skills.
• Demonstrate a passion for providing exceptional user support and service, prioritising user satisfaction.
• Experience working within a stand-alone position.
• Ability to work onsite at our office in Munich 5 days per week.

• Diagnose and resolve complex technical issues affecting hardware, software, mobile devices, and peripherals.
• Maintain system performance and stability through preventive maintenance and troubleshooting.
• Manage the ticketing system, prioritizing and resolving incidents within SLAs.
• Provide training and guidance to users on IT systems, applications, and tools.
• Onboard and offboard staff members, managing access control within Active Directory.
• Maintain key IT infrastructure including servers, networks, and security.
• Ensure compliance with security policies and data protection regulations.
• Stay up-to-date on emerging technologies and best practices in IT support.
• Collaborate with internal teams to deliver efficient and responsive IT support.
• Contribute to continuous improvement processes and knowledge base development.