IT Support Intern

at  Razer USA Ltd

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.
Job Responsibilities :
MIS Helpdesk Support Role

Responsibilities

• Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
• Manage IT assets, software licenses, maintenance and inventory list.
• Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
• Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
• Troubleshooting and rectification of helpdesk tickets from start to resolve.
• Offer technical support to company staff and troubleshoot computer problems

• Other duties as assigned.

  Learning Objectives

• Gain proficiency in troubleshooting hardware and software issue

• Develop the ability to explain technical issues to non-technical users clearly and effectively
• Enhance critical thinking skills by analyzing recurring problems and proposing long term solution
• Gain exposure to IT support best practices and industry standard
• Work collaboratively with IT team members on project and support task

Pre-Requisites :

Requirements

• Good working knowledge in IT hardware and administration support for Microsoft Windows & Mac OS environment.
• Good working knowledge in Microsoft Technologies (Windows 10, Office 365, Windows Server OS, SharePoint, Office Suite)
• Willing to learn and independent.
• Basic Network knowledge.
• Basic Server setup knowledge.
• Able to work under pressure.
• Strong analytical and problem-solving skills
• Good communication and project management skills.
• Able to work effectively in a complex (matrix) environment
• Must be comfortable talking to people at all levels

Are you game

• Manage and deliver IT services to ensure users’ systems are functioning to support their daily operation works.
• Manage IT assets, software licenses, maintenance and inventory list.
• Support deployment & configuration of the system using Smart Deploy (Laptop, desktop, Mac OS)
• Perform HW replacement - laptop battery, RAM change and Hard-disk change etc.Install, support, and maintain hardware and software IT infrastructure such as a printer, CCTV, Biometric access, Face Recognise Terminator, Wi-Fi controllers, IP and Cloud telephony system.
• Support in Ad-hoc IT project deployment (migration, setting up new anti-virus software, change of equipment, server patching etc)
• Troubleshooting and rectification of helpdesk tickets from start to resolve.
• Offer technical support to company staff and troubleshoot computer problems
• Other duties as assigned