IT Support L1

at  Enhance Systems Limited

IT SUPPORT ENGINEER (L1) £26-28K + TRAINING ALLOWANCE

We are seeking a dedicated IT Support professional to join our team. The successful candidate will be responsible for providing exceptional technical assistance and support to our users, ensuring that all IT systems run smoothly and efficiently. This role requires a strong customer service orientation, as well as the ability to troubleshoot and resolve issues related to various operating systems and network configurations.
This is an excellent opportunity for someone looking to move from an internal IT environment and gain experience within an MSP that is very cloud and cyber security focused.

QUALIFICATIONS

• Proven experience in a customer service role, preferably within an IT environment.
• Strong understanding of operating systems (Windows, Mac OS) and desktop applications.
• Familiarity with VPN technologies and troubleshooting connectivity issues.
• Knowledge of DNS, TCP/IP networking concepts, and their practical applications.
• Experience in a help desk or technical support role is highly desirable.
• Excellent analytical skills with the ability to diagnose problems effectively.
• Strong communication skills with a focus on providing clear instructions to users.
• A proactive attitude towards learning new technologies and improving existing skills.
• Some experience of managing Microsoft 365 tenant environments.

• Provide first-line, and on site, technical support to users via help desk channels, ensuring prompt resolution of issues.
• Assist with the installation, configuration, and maintenance of operating systems including Windows and Mac OS.
• Troubleshoot VPN connectivity issues and assist users in establishing secure remote connections.
• Analyse and resolve problems related to DNS, TCP/IP, and other networking protocols.
• Offer desktop support for hardware and software issues, ensuring minimal disruption to user productivity.
• Document support interactions in the ticketing system for future reference and analysis.
• Collaborate with other IT team members to improve support processes and enhance user experience.