IT Support (m/f/x)

at  Maison Moderne

MAISON MODERNE

The first leading independent media company in Luxembourg.
Magazine publisher since 1994, the company progressively diversified its activities and continued to grow, supported by 130 passionate and concerned collaborators.
We are well established in four diversified and complementary business units that form a unique media ecosystem: Publishing House – Content Agency – Advertising Sales – Business Club, leading to growth and risk mitigation.
We are looking for a talented : IT-Support
Mac enthusiast, with the ability to find solutions to problems and with excellent user service skills.

Responsibilities will include, but not limited to:

• Being the main point of contact for Service Desk requests, across all departments.
• Manage the whole lifecycle of the requests, from acceptance to resolution, including the reporting, and the communication to the users, to ensure their full satisfaction.
• Perform the 1st level IT support (and 2nd level when needed).
• Purchase, prepare, maintain, and troubleshoot end-users’ software and hardware.
• Train and assist users with their applications and devices.
• Perform Microsoft 365 and Salesforce administration tasks.
• Conduct the onboarding and offboarding process, including users, licensing, and permissions management.
• Ensure that SLA targets are achieved. And help in improving the levels of service and the global department performance.
• Contribute to our knowledge base and our documented procedures.