IT Support Officer
at CITR
Sydney, New South Wales, Australia -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 10 Apr, 2025 | Not Specified | 21 Jan, 2025 | N/A | Information Technology,Fundamentals | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
ABOUT YOU:
To succeed in this role, you’ll need:
- Previous experience in a Level 1 IT support or helpdesk role.
- Strong troubleshooting skills with hardware, software, and network issues.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.
- Knowledge of ITIL practices (preferred but not essential).
- A commitment to confidentiality and data security, particularly in a healthcare setting.
QUALIFICATIONS:
- Certificate/Diploma in Information Technology or related field (or equivalent experience).
- Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified: Fundamentals) are advantageous.
Responsibilities:
ABOUT THE ROLE
Join a leading not-for-profit organisation in the health sector as IT Support Officer. In this critical role, you’ll provide first-line support to ensure the seamless operation of IT systems, enabling healthcare professionals to deliver exceptional care. This is an excellent opportunity for someone with a passion for technology and a commitment to supporting vital services in the community.
KEY RESPONSIBILITIES:
- Provide first-level technical support to end-users via phone, email, and in-person.
- Troubleshoot and resolve hardware, software, and network issues efficiently.
- Log and track support requests in the ticketing system, ensuring timely resolution.
- Assist with setting up and maintaining user accounts, hardware, and peripherals.
- Escalate complex issues to Level 2/3 support teams as needed.
- Maintain documentation of common issues and solutions.
- Support IT projects, including system upgrades and deployments.
To succeed in this role, you’ll need:
- Previous experience in a Level 1 IT support or helpdesk role.
- Strong troubleshooting skills with hardware, software, and network issues.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.
- Knowledge of ITIL practices (preferred but not essential).
- A commitment to confidentiality and data security, particularly in a healthcare setting
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Trade Certificate
Certificate/diploma in information technology or related field (or equivalent experience).
Proficient
1
Sydney NSW, Australia
