• Casual position located in our new and vibrant Kaplan Business School campus in Gold Coast
• Be part of an industry-leading supportive and positive work culture

REQUIREMENTS:

• Knowledge of a wide range of computer systems, applications, hardware, and communications.
• Ability to troubleshoot software, application, hardware, and networking.
• Strong customer service skills, incorporating excellent telephone manner, strong verbal and written communication skills.
• Availability to work between the hours of 8am – 8pm on roster. Part-time morning or afternoon shifts. Flexibility is required in this role to accommodate class times.
• Excellent organisational and time management skills, and the ability to prioritise workflows and meet strict deadlines.
• Excellent documentation skills and attention to detail.
• Ability to carry out physical requirements of the role; lifting of boxes or moving of hardware (PCs and monitors) as required.
• Enthusiasm, with a willingness to learn and a desire for self-improvement.

ABOUT US

Kaplan Australia is one of the world’s leading providers of lifelong education, helping over one million students around the globe achieve their educational and career goals each year. While we provide a broad array of educational offerings through our programs, our commitment to providing unrivalled quality and great learning outcomes is consistent in each of our businesses.
Kaplan Australia has been recognised as an Inclusive Employer by Diversity Council Australia. We pride ourselves on being a kind and inclusive organisation that is reflective of our diverse student group across Kaplan Business School, Kaplan Professional and our Pathways Colleges, and truly value the richness and experience of our diverse team. We will use this momentum to continue to enhance our equity, diversity, and inclusiveness.
Note: Casual recruitment is managed directly by the managers. We strive to respond as promptly as possible, but please be patient as the process may take longer than usual. We will get back to you as soon as we can.
Please note that we will handle your personal information in accordance with our Privacy Policy: https://www.kaplan.edu.au/privacy-policy/

LI-DF

We are seeking a dynamic and customer service focused IT Support Officer who will be responsible for providing exceptional customer service and technical support to the aligned Campus. Ensuring the delivery of IT services is carried out in an efficient and professional manner, this casual role, is a perfect opportunity to work with supportive and engaging teams and an interesting and varied stakeholder group.

Responsibilities:

• Provide timely and effective onsite Service Desk support to the campus.
• Escalate incidents to the appropriate internal and external teams when necessary.
• Ensure that all incidents, service requests and enquiries are logged in the Service Desk ticketing system.
• Conduct business impact assessments and assign appropriate priority to Incidents.
• Perform first level Service Desk analysis, troubleshooting and attempt to fix-on-first, before escalation.
• Assist with IT projects as and when required.
• Identify trends and advise peers and IT Service Desk Manager of recurring Incidents or user enquiries.
• Discuss problems with peers to ensure most appropriate solution and escalation path.
• Perform routine maintenance of all Kaplan PCs, laptops, printers and other peripherals as per the schedule.
• Comply with company policies and procedures including WHS legislation requirements.
• Comply with company policies and procedures including WHS legislation requirements.