IT Support Officer

at  Hexagon Mining Inc

THE COMPANY:

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.

KNOWLEDGE AND EXPERIENCE - REQUIRED:

• A degree in ICT or a related field is highly desirable.
• Demonstrated experience as IT support.
• Some experience in establishing and maintaining cloud and on-premises infrastructure.
• PC hardware fault evaluation and support
• Mobile device fault evaluation and support.

KNOWLEDGE AND EXPERIENCE - DESIRED:

• Demonstrated experience providing L1 IT support for 6 months or greater
• Sound technological capabilities in Office 365, Windows 10 and 11, Microsoft Exchange, Active Directory and Microsoft Intune
• Highly developed troubleshooting and problem-solving skills.
• Experience working within a Managed Service Provider is highly advantageous.
• ITIL certifications are ideal but not mandatory.
• ServiceNow
• Some experience with the Linux command line
• Experience with system administration in a client-server environment and LAN technology
• Experience maintaining structured network cabling such as patch panels etc.
• Vast working knowledge of supporting, diagnosing, and troubleshooting diverse and varied environments with a particular focus on PC and Server Hardware, MS Operating Systems,
• Keen interest in providing a superior level of customer service and support to our clients.
• Strong communication skills, both written and verbal, including the ability to communicate effectively to both technical and non-technical audiences
• Strong diagnostic and troubleshooting skills Strong organizational and prioritization skills.
• Ability to work autonomously or as a part of a team, whilst remaining motivated to achieve goals and objectives
• Resourcefulness, flexibility, sense of urgency Strong attention to detail
• Willingness to travel on rare occasions domestically or abroad

The Junior IT Technician is responsible for a variety of IT administrative duties. It includes the responsibility for maintaining the availability, security, integrity, performance & enhancements of internal systems infrastructure, which includes Windows servers, LAN network, and install and configuring desktop PCs, laptops, PDAs, and mobile devices with appropriate software applications according to Hexagon Geosystems Global IT guidelines.

This job will require you to work across our two Brisbane physical locations, including but not limited to:

• Hendra
• Brisbane CBD

And support remotely the rest of our APAC offices such as:

• Perth
• Balikpapan
• Newcastle
• Kazakhstan