IT Support Officer / Junior Developer

at  Dutton Automotive

Company Description
Established in 1911, Dutton Automotive is the largest retailer and wholesaler of pre-owned luxury, exotic, prestige, family and commercial vehicles in Australia, focused on reliable and customer-centric automotive services.
Dutton Automotive was recently acquired by Japanese conglomerate Sojitz Corporation. Sojitz employs over 20,000 people and operates in 87 countries across the globe. Dutton Automotive is a Co-Major Partner of Essendon Football Club.
A.O. Dutton opened his first garage on Burnley Street, Richmond. Driven by an obsessive focus on customer experience, today, Dutton Automotive operates from 24 dealerships throughout Australia. We currently have over 300+ staff nationally.
Job Description
We are looking for a skilled and knowledgeable IT Support Officer / Junior Developer to join our friendly and close-knit IT team. The role is based at our renowned and iconic Richmond Headquarters, reporting to the IT Manager. The ideal candidate will have strong technical expertise in providing desktop support services and troubleshooting hardware and software issues.

Tasks and responsibilities will include, but not limited to:

• Customer Service approach to Helpdesk Support
• Management and troubleshooting of inbound Helpdesk calls and tickets
• Write clear, secure and well-tested code that’s easy for others to re-use
• Identify bugs when discovered or reported
• Operate the services developed by the team and identify issues in production
• Validate reported or identified issues and provide recommended solutions or fix when required
• Collaborates with other developers to continually improve the overall quality of the codebase
• Create simple solutions that meet user needs with both frontend and backend technologies
• Deliver and produce a test-driven or behaviour-driven development and continuous integration / continuous delivery cadence
• User Management
• Preparation of workstations and hardware
• Installation of software
• Network and Printing services support
• VoIP phone system extension support
• On-site support for Victorian locations
• Asset Management, Stock Control, and Record-Keeping via provided systems
• Collaborate with members of the IT team to share knowledge and escalate incidents
• Collaborate with IT and Admin teams to develop/refine processes and ways to better facilitate business functions

Qualifications

Ideally you will have:

• Relevant Tertiary Qualification or Equivalent Industry Certification
• Development capability writing test-driven frontend and backend code in JavaScript
• Experience with JavaScript frameworks like React.js
• Experience with backend JavaScript technologies including Node
• Experience with HTML, CSS and SASS
• Experience AWS Lambda and Firebase would highly desirable
• Experience developing and iterating software in agile multi-disciplinary teams
• Experience with Microsoft Active Directory, Exchange, and 365 User Management
• Experience with Windows 10 Desktop Diagnostics and Support
• Experience Managing Networked Print Environments
• Experience with CRM Systems such as Salesforce a Plus
• Strong understanding of common patterns for developing maintainable and scalable web applications
• Strong Adherence to Process and Procedure
• Ability to Work Together to Solve Technical Issues with Non-Technical People
• Excellent Communication Skills, Written and Phone
• Strong Team Player
• Collaborative, Curious, and Helpful
• Attention to Detail

ADDITIONAL INFORMATION

• Work with Australia’s largest, preeminent dealer in the used car segment.
• Training, ongoing support and opportunity for growth and career progression
• Attractive remuneration package.
• Located at our iconic Head Quarters in Richmond.
• Access to a fully funded Employee Assistance Program to support you and your family.
• Refer a friend and we will provide you an upfront bonus!
  At Dutton Automotive, we value our customers and our employees. Our values are built on prioritising our customer needs, valuing our employee’s flexibility to change, and fostering creativity and initiative. If you share our values and have the skills and experience, we are looking for, we encourage you to apply for this exciting opportunity

• Customer Service approach to Helpdesk Support
• Management and troubleshooting of inbound Helpdesk calls and tickets
• Write clear, secure and well-tested code that’s easy for others to re-use
• Identify bugs when discovered or reported
• Operate the services developed by the team and identify issues in production
• Validate reported or identified issues and provide recommended solutions or fix when required
• Collaborates with other developers to continually improve the overall quality of the codebase
• Create simple solutions that meet user needs with both frontend and backend technologies
• Deliver and produce a test-driven or behaviour-driven development and continuous integration / continuous delivery cadence
• User Management
• Preparation of workstations and hardware
• Installation of software
• Network and Printing services support
• VoIP phone system extension support
• On-site support for Victorian locations
• Asset Management, Stock Control, and Record-Keeping via provided systems
• Collaborate with members of the IT team to share knowledge and escalate incidents
• Collaborate with IT and Admin teams to develop/refine processes and ways to better facilitate business function