IT Support Officer

at  Olinio

Are you an IT professional eager to enhance the performance, security, and reliability of an organization’s IT infrastructure? Olinio is representing a prominent IT company seeking an IT Support Officer based in Bucharest. If you have a strong background in system administration, network security, technical support, and software development, this is your opportunity to significantly influence the IT landscape.

REQUIREMENTS:

To excel in this role, we’re seeking candidates with:

• Bachelor’s degree in Information Technology or a related field.
• Proven experience in system administration, network security, technical support, and software development for at least 1 year.
• Proficient in hardware/software troubleshooting, network security, and software development.
• Familiarity with data management and IT policies.
• Experience with Microsoft Office Suite, ticketing systems and CRMs.
• Knowledge of cybersecurity threats and compliance measures.
• Ability to conduct effective user training and collaborate with vendors.
• Proficient in maintaining accurate IT documentation.
• Proactive in identifying and implementing process improvements.
• Excellent written and verbal communication skills.
• Relevant certifications are a plus.
• Ability to adapt to evolving technology trends.
• A valid driver’s license is essential.

WHAT YOU’LL DO:

As an IT Support Officer, your role is crucial in ensuring optimal performance, security, and reliability of the organisation’s IT infrastructure.

KEY DUTIES/ RESPONSIBILITIES:

• Ensure optimal performance, security, and reliability of the organisation’s IT infrastructure.
• Deploy and monitor robust network security measures to protect against cyber threats.
• Deliver efficient and timely technical support, addressing both hardware and software issues.
• Contribute to the development and improvement of tailored software solutions.
• Supervise data management, ensuring compliance with relevant regulations and maintaining integrity.
• Develop and enforce IT policies to align with best practices and industry standards.
• Lead or participate in IT projects, coordinating tasks, resources, and timelines for successful outcomes.
• Stay updated on cybersecurity threats and compliance requirements, implementing measures for a secure IT environment.
• Conduct training sessions to educate employees on IT best practices and security protocols.
• Collaborate with external vendors for cost-effective and quality procurement of hardware, software, and services.
• Maintain accurate and current documentation for IT systems, processes, and configurations.
• Identify and implement opportunities for process improvement to enhance the efficiency of IT operations.

To excel in this role, we’re seeking candidates with:

• Bachelor’s degree in Information Technology or a related field.
• Proven experience in system administration, network security, technical support, and software development for at least 1 year.
• Proficient in hardware/software troubleshooting, network security, and software development.
• Familiarity with data management and IT policies.
• Experience with Microsoft Office Suite, ticketing systems and CRMs.
• Knowledge of cybersecurity threats and compliance measures.
• Ability to conduct effective user training and collaborate with vendors.
• Proficient in maintaining accurate IT documentation.
• Proactive in identifying and implementing process improvements.
• Excellent written and verbal communication skills.
• Relevant certifications are a plus.
• Ability to adapt to evolving technology trends.
• A valid driver’s license is essential