IT Support Specialist - 1st Level (f/m/d)

at  deeploi GmbH

Make millions of people work better every day.
We seek bright brains to join the IT revolution and build Europe’s #1 IT Operating System.
deeploi was founded in 2023 and is backed by leading European investors including Atomico and Cherry Ventures to rethink how IT is done.
IT as a Service – not as a struggle: We are building an all-in-one IT platform, combined with premium support. From user on- and offboarding, to service and support, cybersecurity and device management – deeploi covers the entire scope of a company´s IT department.

Tasks

• You are the first point of contact for customers, take calls and tickets and prioritize them independently
• You are committed to solving underlying problems
• You forward complex issues to our level 2 experts
• You ensure that problems are resolved quickly and in a customer-friendly manner
• You maintain accurate tracking of customer interactions and issues in our ticket system
• You provide excellent customer service and show empathy in supporting customers

Requirements

• You have successfully completed training as an IT specialist for system administration or have already gained professional experience as an IT support employee
• You speak English and German at C1 level
• You are interested in self-development and collaborative growth – we will support your professional and personal development with paid certifications through our organization
• You have a strong service mindset, and customer-centered, independent and solution-oriented work is important to you
• You work with a hands-on mentality
• You seek to join a company that values participation and encourages initiative

Benefits

• Join the IT revolution – we are a small, but fast-growing team in Berlin and Munich with high ambitions – experience how to scale a startup to Europe’s #1 IT Operating System
• Attractive compensation package, incl. Virtual Stock Option Plan (VSOP)
• High responsibility and ownership from day 1
• Benefits: ÖPNV ticket, Swapfiets, Urban Sports Club, Corporate Benefits
• Office in Munich and Berlin-MitteWe are looking forward to your application!

The deeploi Tea

• You are the first point of contact for customers, take calls and tickets and prioritize them independently
• You are committed to solving underlying problems
• You forward complex issues to our level 2 experts
• You ensure that problems are resolved quickly and in a customer-friendly manner
• You maintain accurate tracking of customer interactions and issues in our ticket system
• You provide excellent customer service and show empathy in supporting customer