IT Support Specialist

at  Cadence Solutions

Across the United States, 6 in 10 adults – or 133 million Americans, live with one or more chronic conditions. Chronic disease is today’s leading cause of death and disability in the US and the leading driver of the nation’s $4.1 trillion in annual healthcare costs. Patients who live with chronic conditions require far more touch points than our primary care physicians have time to deliver and the result is countless health emergencies and costly ER visits that could be prevented. Workforce shortages and lack of technologies make it difficult to give patients the attention they need.
At Cadence, our mission is to deliver life-changing care to over one million patients living with chronic disease by the end of the decade. We mitigate the impact of chronic disease by using technology and a world-class clinical team to remotely monitor, manage, and support patients at home. Together with our growing network of health system partners, we deliver guideline-directed care to tens of thousands of patients today while producing best-in-class clinical outcomes.
Cadence Solutions is seeking an IT Support Specialist to join our IT team. As a Support Specialist, you will work to support our employee’s technical needs and deliver a friendly and efficient support experience. Come join us at Cadence, where we are passionate about transforming healthcare at scale.

• Be an IT ambassador and provide a best-in-class support experience.
• Respond to user requests for technical assistance.
• Be an evangelist for our productivity, communication, and collaboration tools and provide employees with training and tips that will maximize their use of them.
• Onboard new hires and ensure they receive their equipment, configure their laptop through zero-touch, activate their accounts, and are oriented with our systems and tools.
• Manage oversight of our support queue and ensure issues raised are responded to within optimal times.
• Inspect, analyze, and debug technical issues.
• Create and update workflow and process documentation, playbooks, and help content.