IT Support Specialist

at  CommonWealth One Federal Credit Union

COMMONWEALTH ONE FEDERAL CREDIT UNION ORIGIN

For 80 years, CommonWealth One FCU has embodied a legacy of people helping people, now proudly serving over 58,000 members and managing assets exceeding $580 million.
We are forward thinking, and understand our roots in making a difference in our members’ financial goals and their path to a better way of life. Our first priority is our member’s financial wellness, offering a fresh and creative take on delivering financial products and services, wherever and whenever needed.
For You, For Life. It’s more than a slogan. It’s our culture of service and promise to our members, today and wherever their paths take them. We are their financial ally and expert, and we are there for our members every step of the way.

POSITION SUMMARY

The IT Support Specialist provides internal IT department support to ensure that IT in-house, cloud services and the business processes are handled in a timely and efficient manner. The IT Support Specialist performs timely, effective IT routine activities, user support services and ensures the effective performance of IT systems and servers. The IT Support Specialist will maintain cloud service including file and print services, on premise Active Directory/ Azure Active Directory, Office 365, virtualized environment VMware and Hyper-V, endpoint protection and security systems; monitor network and system utilization; perform accurate review and prompt resolution of software, computers peripheral and hardware problems. The IT Support Specialist will develop and maintain effective and collaborative business relations and communication with the Credit Union (CU) team members and vendors.
Employment Type: Full-Time (Exempt)
Location: 4875 Eisenhower Ave Suite 100, Alexandria, VA 22304 (ONSITE position during Training period, Hybrid work schedule after successful completion of Training)

EDUCATION & EXPERIENCE

• Three years to five years of related work experience.
• Bachelor’s degree (B.A. or B.S.) in information technology, or related field or equivalent combination of education and experience. Certificates are not required, but would be considered.
• CU experience, preferred.
• Experience with Windows server tools, monitoring and maintenance (Active Directory, SQL, SUS, Exchange)

Skills & Abilities

• CompTIA A+ Certification or Equivalent Experience Required or obtained within the 6 months after hire .
• MCSE (Microsoft Certified Solutions Expert), preferred.
• Working knowledge of Microsoft Windows, Office, Office 365, Active Director, Azure AD, and ESET Endpoint solution.
• Experience with Virtual environment including VMWare and Hyper-V, patch management systems, and network monitoring system (NMS).
• Experience with Windows server tools, monitoring and maintenance (Active Directory, SQL, SUS, Exchange).
• Willingness to expand knowledge through personal reading, study, and research.
• Knowledge of CU internal operations, financial operations, and regulations.
• Ability to work through adverse situations and make sound business decisions

SUMMARY OF PHYSICAL DEMANDS:

Must be able to convey detailed or important instructions and ideas accurately; audibly and quickly. Able to hear average or normal conversations and receive ordinary information. Use of hands to perform such tasks as computer typing, file maintenance, using telephones, ten key adding machines and related office equipment. Movements frequently and regularly require use of hands, wrists, arms, and fingers. Average, visual acuity required to prepare, read, and inspect documents and interpret information on a PC screen. Primarily sedentary office work utilizing computers and telephones. Some physical activity requiring lifting of small boxes/files (40 lbs. or less); crawling under desk to set-up equipment. Able to communicate in complex sentences; using proper vocabulary; read and comprehend at a moderate to high rate; ability to write complex sentences using proper punctuation, and grammar.
Benefits and Perks of Working at CommonWealth One Federal Credit Union Include:
Diversity and Inclusion: Work in an environment that values and respects all team members.
Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
Flexible Work Options: Potential work-from-home options after the introductory period.
Generous Paid Time Off: Generous vacation time.
Tuition Reimbursement: Support for your ongoing education and career development.
Parking: Parking available at no cost.
Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
Join us at CommonWealth One FCU and be part of a team that values a culture of service, innovation, and professional growth