IT Support Specialist

at  DataXstream

ABOUT US

We are looking for a motivated and detail-oriented IT Support Specialist to join our team in Buenos Aires. This entry-level position will serve as the first point of contact for internal support requests, ensuring timely and effective resolution of technical issues. Additionally, the role will handle onboarding and offboarding tasks, including enrolling, configuring, deploying, collecting, and returning devices. The role will also ensure monitoring alerts are recorded in Jira and followed up on accordingly. If you’re passionate about technology, problem-solving, and providing excellent customer service, we want to hear from you!

REQUIRED SKILLS

• Must be based in Buenos Aires, Argentina, with the ability to travel locally.
• Experience using and supporting macOS and iOS devices, with an interest in learning administration tasks.
• Strong troubleshooting and analytical skills with a problem-solving mindset.
• Excellent written and verbal communication skills in English.
• Strong organizational skills to document monitoring alerts, onboarding/offboarding processes, and ensure follow-up on resolutions.
• Attention to detail and the ability to enforce policies and procedures in a professional and supportive manner.

PREFERRED SKILLS

• Familiarity with Jira ticketing systems.
• Basic understanding of networking concepts (e.g., Wi-Fi, VPN).
• Exposure to other scripting languages or IT automation tools is a plus.
• Basic understanding of shell scripting (e.g., bash, zsh) or willingness to learn scripting for task automation.
• Familiarity with Mobile Device Management (MDM) platforms (e.g., Addigy, Jamf) and Apple Business Manager.
  Location: Buenos Aires, Argentina
  Employment Type: Full-time
  DataXstream LLC is an equal-opportunity workplace and an affirmative-action employer. We are always committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Discrimination is not welcome on the basis of any other status protected by the laws or regulations in the locations where we work