IT Support Specialist

at  DMI

About DMI:
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity:
DMI, LLC is seeking a Network Engineer to join us.

EDUCATION AND YEARS OF EXPERIENCE:

• 5 years administering large scale Active Directory environment.
• 5 years managing and server hardware and software utilizing Microsoft Server operating systems.
• 3 years providing user and infrastructure support in a Helpdesk/ServiceDesk setting.

REQUIRED AND DESIRED SKILLS/CERTIFICATIONS:

• Networking Concepts
• OSI Model

• Install, configure, maintain, troubleshoot, and repair network software, servers, and /or network utilities to provide solutions to minimize user down time. Keep network software, servers and / or network utilities up-to-date and in compliance with MDH security guidelines and vendor best-practices. Create and deploy scripts / automation where needed to improve team efficiency or assist MDH personnel with various requirements / tasks.
• Administer, maintain, manage Active Directory for local site’s Organizational Unit, within the MDH enterprise AD environment. Adhere to and ensure compliance with Office of Enterprise Technology, Maryland Department of Health and Maryland Department of Information Technology standards, practices, policies.
• Configure, install, maintain hardware, and install hardware components related to computer and others electronic communication hardware such as servers, hubs, switches, modems, faxes, printers, network cabling, presentation equipment, videoconference equipment, specialized digital equipment, etc.
• Responds to help desk assignments, and document solutions to support requests. May include preparing written correspondence to maintain documentation for installations, setup procedures, and user support & training. Adhere to and meet OET SLA’s, policies, procedures and practices for Helpdesk and end-user support service.
• Consults with users to discuss local and wide area network and microcomputer software and hardware needs to research and suggest the best solution and resources for the user to do his job effectively.
• Prepares written correspondence to maintain documentation for installation and setup procedures and user support and training.
• Updates and maintains centralized file records of all hardware and software in use by MDH personnel to include inventory and user files held within the IT Department.
  Qualifications: