IT Support Specialist - EMEA

at  DP World

DP World is at the heart of Europe’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers.
We are currently recruiting in our Technical Support Services Team for an IT Support Engineer. Our successful candidate will work within a technical support team of level 2.5 IT engineers.
At DP World we operate across various European locations to support in excess of 250 sites with a focus on the full range of standard hardware and software across the business. The team will at times provide support for day-to-day activities, new business launches and project activities, as well as dealing with product lifecycle refresh and deployment across the business. The Teams primary objective is to ensure maximum value is obtained from our application and hardware estate, whilst also ensuring the team are being proactive in looking at emerging technologies and applications.
The role requires a high level of technical ability and a particular focus on migrating multiple business units to a new singular domain within the EMEA region. This role will require high levels of travel within the region; at times 100% of working hours will be spent on-site in order to efficiently perform work on this project. You will be expected to productively and efficiently organise your time, workload and travel plans, submitting expense reports within policy and on-time.
In addition to your primary responsibilities, you will also need to work closely with the other infrastructure management teams to ensure seamless rollout of new solutions and implementation of the standards they define.
Location: Office Based at one of our sites in the Netherlands Eg Waalwijk, Tilburg, Rotterdam with 50% need to travel to surrounding sites and potential occasional travel to sites in Europe
Hours: Monday – Friday 40 hours per week
Contract: Permanent

EXPERIENCE

• Minimum three years’ experience working in a time-bound complex IT support environment.
• Have experience of international travel and working with alongside individuals from a variety of backgrounds and of multiple nationalities.
• Have awareness of infrastructure technologies; Azure, Virtualisation, Office 365, Windows Server, Active Directory, Web Forwarding Proxying.
• Experience with domain controllers, user/group management, and security policies in a Windows Server environment.
• Knowledge of DNS setup and troubleshooting across different platforms, including A records, CNAME records, MX records, and TTL settings.
• Experience with domain migration tools such as Microsoft’s ADMT (Active Directory Migration Tool), PowerShell scripting, or third-party migration solutions is desirable.
• Understanding of network protocols, TCP/IP, VPN configurations, and troubleshooting networking issues during migration.
• Experience migrating between domains or between on-premises and cloud environments.
• Experience with legacy infrastructure that may need special attention during migration (e.g., old applications and networks)Experience in managing and documenting changes during the migration to ensure compliance with organisational policies.

QUALIFICATIONS

• ITIL foundation qualification is desirable, but not essential.
• Prince 2 Foundation qualification is desirable, but not essentialTanium Certified Operator qualification is desirable, but not essential

Please refer the Job description for details