IT Support Specialist (f/m/d) - 2nd Level Support

at  VSB Holding GmbH

ABOUT US:

A 100% green and reliable energy supply - this has been our goal for over 25 years. VSB is determined to develop sustainable energy solutions that will enable us to leave a world worth living in for future generations. More than 450 employees at 24 locations throughout Europe work hand in hand across many exciting areas to achieve this. It is only thanks to them that we get a little closer to our ambitious goals every day. And together with the ever-increasing importance of renewable energies for a sustainable energy supply, we are also constantly growing as a company.
Become part of our team and let’s advance renewable energies together!
To complement our team at one of our German locations, we are looking for an:

YOUR QUALIFICATIONS:

• Successful completed university education in computer science or business informatics or equivalent education with several years of professional experience
• Strong understanding of Microsoft Power Platform (Power Apps, Power Automate, and Power BI) and Microsoft Fabric
• Basic programming skills for minor bug fixes and data adjustments
• Excellent problem-solving and analytical skills
• Effective communication and interpersonal skills to interact with a diverse group of users
• Additionally, fluent language skills (at least B2 level) in English and German are required
• Ability to work independently and manage multiple tasks simultaneously
• Familiarity with agile and Scrum methodologies is beneficial
• Commitment to continuous learning and improvement in IT support and system administration

• Serve as 2nd-level Support for internal users facing issues with our project management solution
• Conduct initial analysis and troubleshooting of reported issues
• Resolve minor bugs and data inconsistencies in the system independently, when possible
• Document and escalate complex issues to 3rd-level support within agreed SLA
• Monitor issue resolution progress and communicate updates to affected users
• Contribute to creation and maintenance of system documentation and user guides
• Work closely with 3rd-level support team and other needed external partners to ensure comprehensive understanding of the system for effective issue resolution
• Provide feedback to development team on system performance issues and potential improvements