IT Support Specialist - Fixed Term Contract 12 months

at  Ecolab

We are seeking a highly skilled and customer-oriented IT Support Specialist to join our team. The IT Support Specialist will play a crucial supporting role in maintaining the IT infrastructure and providing technical assistance to our staff within the country primarily our Nuova Farmec Plant in Verona, Italy.
This position requires a strong technical background, excellent communication skills, and the ability to solve complex IT issues efficiently. The selected candidate will have the opportunity to advance to a more senior role after a period of time based on performance and experience.

THE IDEAL CANDIDATE WILL HAVE WELL DEVELOPED SKILLS IN THE FOLLOWING AREAS:

• Strong knowledge of Windows and IOS operating systems, Microsoft Office, and common business software applications.
• Familiarity with Active Directory and other domain administration tools (AD, Azure/Entra, Intune/AutoPilot, SCCM, CyberArk, etc.)
• Experience with remote support software (Bomgar)
• Knowledge of VOIP technologies and software (Cisco Unified Call Manager/Jabber)
• ITIL frameworks and Incident logging systems (ServiceNow).
• PrinterLogic & SafeQ or other printer management platforms
• Troubleshooting skills for hardware, software, and network issues.
• Customer-centric attitude and the ability to work well under pressure.
• Excellent communication, interpersonal and presentation skills.
• Excels in collaborative team environments while also demonstrating the ability to work independently with equal effectiveness.

• Technical Support: Provide Level 2 IT support to resolve complex hardware, software, and network issues for end-users within the organization.
• Incident Resolution: Diagnose, troubleshoot, and resolve IT-related incidents and service requests in a timely manner conforming with the ITIL process, ensuring minimal disruption to daily operations.
• User Training: Offer training and guidance to end-users on how to use various hardware and software solutions effectively.
• Asset Management: Maintain an accurate inventory of IT assets, including desktops, laptops, printers, and other peripherals, and ensure proper allocation and tracking.
• Software Deployment: Assist with software installations, updates, and configurations as needed.
• Network Support: Collaborate with the network team to address network-related issues, install, and maintain equipment ensuring stable connectivity and data security.
• Documentation: Create and update IT documentation, including user guides, knowledge base articles, and standard operating procedures.
• Security Compliance: Ensure that all IT activities comply with security policies, data protection regulations, and best practices.
• Vendor Management: Coordinate with external vendors and service providers for technical support and equipment procurement.
• Collaboration: Participate locally and globally with other team members and support functions on IT-related projects and activities.