IT Support Specialist
at Gauthier Business Technologies
North Vancouver, BC, Canada -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 25 Jan, 2025 | Not Specified | 25 Oct, 2024 | 3 year(s) or above | Communication Skills,Aws,Android,Windows Server,Follow Through Skills,Stressful Situations,Customer Service Skills,Azure,Alternative Solutions,Microsoft,Common Sense,Cisco Networking | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
LOOKING FOR OUR NEXT MANAGED SERVICES SUPERHERO!
You have 3 years of experience in Managed Services. You are a leader and love to be challenged! You are excited to wear multiple hats and go above and beyond for clients and colleagues. You have flexibility in your schedule from time to time and the ability to work independently with minimal direct supervision (we believe in autonomy, mastery, and purpose!). You’ll provide remote and on-site support with opportunities to travel.
Responsibilities:
- Investigate technical issues using your experience, documentation, and critical thinking skills to identify the cause and apply resolutions.
- Resolving Tier 1 and/or Tier 2 technical support issues via phone, email, remote login, and/or on-site as necessary.
- Training and support for other technical staff.
- Following documented procedures and processes when available, develop and document new processes when not available.
- Communicate effectively with clients on the status of tickets and resolutions.
- Promptly and thoroughly document all work via our ticketing system and documentation portal.
- Maintain a high Client Satisfaction Score.
- Lead regular huddles with the Service Team.
REQUIREMENT SUMMARY
Min:3.0Max:8.0 year(s)
Information Technology/IT
IT - Hardware / Telecom / Technical Staff / Support
Other
Graduate
Proficient
1
North Vancouver, BC, Canada
