Do you want to take ownership of our IT Support function for our global production site in Præstø? And do you want to develop yourself professionally and personally in a global market leading company within our Group IT? Then you might be our new colleague.
As our IT Support Specialist, you are part of our onsite support team providing 1st and 2nd line support of our operational IT systems for the local business. This involves providing support, monitoring, maintenance, testing, and guidance for IT hardware and systems used by our end users.
At the same time, you are also part of our global IT Support Team, located across the world.
The team you will be part of
You will be based at our production site located in Præstø at the east coast of Zealand, Denmark and employs around 100 skilled employees within production, operation, supply chain and administration.
You should also expect to travel a few days a month to meet with your IT colleagues at our global HQ, located in Ballerup, Denmark. This will especially be the case, as part of your onboarding process, where we will offer you the relevant training needed.
You will work with a diverse global team and report to Johannes Bertelsen, the EMEA Onsite IT Support Team Leader, who is physically located in Ballerup.

Your contribution is appreciated, and you will

• Provide professional 1st and 2nd level support and logging incidents.
• Resolve incidents and communicate in person, over the phone, and via email.
• Estimate and prioritize incidents and service requests.
• Utilize Active Directory, Azure Active Directory, Microsoft Exchange, Microsoft 365, Asset Management, Endpoint Management, and Intune Management.
• Set up and maintain meeting rooms, workstations, mobile phones, printers, scanners, and other personal work equipment.
• Develop and maintain documentation, guidelines, and user manuals for software and hardware solutions.
• Collaborate directly with our production users and technicians.

To succeed in the role, we imagine that you have

• You have some relevant years of experience working with IT support, perhaps from another large international company or similar industry.
• The ability to proactively interact with a diverse range of end-users, from account managers to R&D professionals, and you must establish productive working relationships with each of them and leverage their various skill sets effectively.
• You are highly proficient in Windows, the Office Package, and Microsoft 365. You also possess knowledge of Azure, Intune, and security.
• An interest in IT and derive even greater satisfaction from supporting our colleagues in the business. Most importantly, you are not afraid to learn new technologies or hesitant to take on new tasks.
• The ability to communicate fluently in both Danish and English, written and spoken.
• Familiarity with ITIL processes and ServiceNow would be beneficial, but it is not a requirement for the position.

As the primary point of contact for our internal users, a key success factor for this role is to comprehend their needs, communicate effectively, work autonomously, and deliver top-notch service.
You possess the ability to work on your own while effectively organizing your assignments. You are accountable, have a “can do” attitude and possess a structured approach to your work - especially when you are handling a variety of incidents simultaneously.
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.
We are committed to an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Should you have any special requirements for the Interview please let the hiring manage know upon accepting invitation to interview.
How to apply?
Use the ‘APPLY’ link no later than 31st August 2024. Applications are assessed on a continuous basis, so don’t wait to send yours.
On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
If you would like to know more about the position, please EMEA Onsite IT Support Team Leader, Johannes Bertelsen on LinkedIn.
Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.
We hope you will join us on this journey and look forward to receiving your application.

LI-GNGrou

• You have some relevant years of experience working with IT support, perhaps from another large international company or similar industry.
• The ability to proactively interact with a diverse range of end-users, from account managers to R&D professionals, and you must establish productive working relationships with each of them and leverage their various skill sets effectively.
• You are highly proficient in Windows, the Office Package, and Microsoft 365. You also possess knowledge of Azure, Intune, and security.
• An interest in IT and derive even greater satisfaction from supporting our colleagues in the business. Most importantly, you are not afraid to learn new technologies or hesitant to take on new tasks.
• The ability to communicate fluently in both Danish and English, written and spoken.
• Familiarity with ITIL processes and ServiceNow would be beneficial, but it is not a requirement for the position