IT Support Specialist

at  Morgan Corp

The IT Support Specialist provides technical support for all equipment, software, and services and assists employees by phone, email, chat, local on-site visits, or remote access. This position assists network, systems, and security administrators to maintain the security and usability of hardware, software, and services

Responsibilities:

• Provide support for company-provided computer and mobile equipment, accessories, software, and services.
• Provide coverage for incoming support requests after normal working hours as scheduled.
• Provide basic user training for new installations of hardware, software, and services.
• Resolve all tickets assigned based on IT procedures and policies and within established SLAs.
• Document and track all support tasks along with details of all work completed in the ticket system.
• Setup computer equipment and install software based on defined procedures.
• Assist the Systems, Network, or Security Administrators with any projects requiring additional resources to deploy company-wide software / settings or to deal with company-wide system or security issues.
• Enforce company-wide IT policies when working on any computer or network equipment.
• Local travel for IT related tasks such as shipping and device repair.
• Continuous learning of the following:
• Microsoft Windows and Office 365
• iPadOS
• Perform other duties as assigned.

QUALIFICATIONS:

• High school diploma or higher.
• Experience using the current versions of the Windows client-based operating systems.
• Experience using the current version of Microsoft Office 365 (Word, Excel, Outlook) and Outlook Web Access.
• Understanding of the use of the internet, search engines, and artificial intelligence platforms for research.
• Phone and in-person support experience is preferred.
• Background in the Construction industry is preferred

• Provide support for company-provided computer and mobile equipment, accessories, software, and services.
• Provide coverage for incoming support requests after normal working hours as scheduled.
• Provide basic user training for new installations of hardware, software, and services.
• Resolve all tickets assigned based on IT procedures and policies and within established SLAs.
• Document and track all support tasks along with details of all work completed in the ticket system.
• Setup computer equipment and install software based on defined procedures.
• Assist the Systems, Network, or Security Administrators with any projects requiring additional resources to deploy company-wide software / settings or to deal with company-wide system or security issues.
• Enforce company-wide IT policies when working on any computer or network equipment.
• Local travel for IT related tasks such as shipping and device repair.
• Continuous learning of the following:
• Microsoft Windows and Office 365
• iPadOS
• Perform other duties as assigned