IT Support Specialist- Part-Time

at  CBG Surveying Texas LLC

Description:
CBG Surveying, located in Garland, TX, is seeking a skilled and experienced Part-Time, (25-hours per week), IT Support Specialist to join our IT department. The ideal candidate will have at least 3+ years of experience in a customer service or IT-related position, with a strong technical background and a passion for providing top-notch support. This role offers the opportunity to work in a dynamic environment, with a per-hour focus on troubleshooting, system administration, and customer service. The position will be based out of our Garland, TX office and will require you to work in-office daily.

REQUIRED TECHNICAL SKILLS:

• Highly proficient in Windows & Mac support and troubleshooting.
• Strong understanding of IP networking fundamentals and troubleshooting.
• Experience with running cables and installing network drops.
• Experience with LAN/WAN troubleshooting.
• Proficiency in MS Office/Office 365 support and troubleshooting.
• Expertise in desktop/laptop hardware troubleshooting.
• Basic knowledge of MS Active Directory and domain environments.
• Familiarity with VMware and MS Windows Server environments.
• Basic administration of MS Exchange/Office 365.
• Proficiency in iOS & Android device support and troubleshooting.
• Experience with remote management tools like ConnectWise.

REQUIRED PROFESSIONAL SKILLS:

• Superior verbal and written communication skills.
• Must have at least 3 years of experience, related to IT and Customer Service.
• Top-class customer service skills.
• Excellent documentation, reporting, and planning abilities.
• Conscientious, detail-oriented, thorough, and consistent.
• Professional demeanor and appearance; punctual, team player.
• Outstanding people skills.
• Ambition and passion for learning and teaching.

PREFERRED SOFTWARE EXPERIENCE:

• Carlson CAD
• Front
• Dialpad
• Striven
• Sage
• Microsoft Teams
• OneDrive